1. Subscriptions:
• Milamend offers one-time purchases and auto-renewing subscriptions for convenience and ongoing support. By subscribing, you will receive automatic deliveries at your chosen frequency - monthly or every two months. Subscribers enjoy 20% off all orders and free shipping to select countries.
2. Automatic Renewal & Authorization:
• You authorize Milamend to securely store your payment method and to automatically charge it for each renewal at the selected frequency (plus applicable taxes, shipping, and fees) until you cancel in your account portal. If a charge is declined, you authorize us to reattempt the charge or prompt you for an updated payment method.
3. Renewal Notices (Courtesy Only):
• We send a reminder email three (3) days before your next order processes so you can update shipping details, adjust frequency, skip, or cancel. Reminder emails are a courtesy only. Failure to see, open, or receive a reminder (including due to spam filters, inbox rules, or a changed email address) does not relieve you of responsibility for timely cancellation or payment of a valid renewal.
• If no updates are made, your order will be processed and shipped as scheduled.
4. Managing or Canceling Your Subscription (Self-Service Required):
You can modify or cancel your subscription at any time by logging into your account portal.
• Customer responsibility. You are solely responsible for managing and canceling your subscription.
• Support cannot cancel. Our customer support team cannot cancel subscriptions via email, chat, or phone; all changes must be completed through your account portal.
• Cut-off. Changes must be completed before your next processing date (as displayed in your portal) to avoid being charged for that cycle.
• Effective cancellation. Cancellation is effective only when you complete the portal cancellation flow and receive both (a) an on-screen confirmation and (b) a confirmation email. Sending an email or message to support does not cancel your subscription.
Orders that have begun processing and/or shipped are final and not eligible for refund or reversal, except as required by law or as stated in our Refund Policy.
5. Chargebacks & Disputes:
To the maximum extent permitted by applicable law and card-network rules, you agree:
• No chargebacks for missed reminders or uncanceled renewals. You will not initiate or pursue a chargeback for any renewal that (i) occurred while your subscription was active and not canceled via the portal before the processing date, or (ii) is based on a claim that you did not see or receive the courtesy reminder.
• Responsibility for uncanceled subscriptions. You assume full responsibility for charges on orders confirmed under an active subscription that was not canceled in your portal. Emailing support without a completed portal cancellation (and confirmation) does not constitute cancellation.
• Dispute process. If you believe a charge is unauthorized or in error, contact us at hello@milamend.com within fifteen (15) days of the charge so we can investigate and correct if appropriate. If a bank reverses a charge that complied with this Policy and the Terms, you authorize Milamend to re-charge your payment method or invoice you for the amount; subscription benefits may be suspended until paid.
6. Changes to Price, Frequency, or Terms:
• We may update prices, available frequencies, or terms by posting to our site and/or notifying you by email in advance. Continued renewals after the effective date constitute acceptance. If you do not agree, cancel in your portal before the next processing date.
