This page outlines Milamend’s policies for privacy, terms of use, shipping, returns, and subscriptions. Please read carefully, as using our services constitutes agreement to these terms.
Privacy Policy
1. Information We Collect:
• Personal Information: When you purchase a product, create an account, or subscribe, we may collect details such as your name, email address, phone number, billing/shipping addresses, and payment details.
• Non-Personal Data: Data automatically collected through cookies or similar technologies, including your IP address, browser type, time zone, and device information.
2. How We Use Your Information:
• To fulfill and ship your orders.
• To communicate updates, offers, or customer service inquiries.
• To personalize your browsing experience and improve our website.
• For analytics to better understand our customer base.
3. Data Sharing:
• Third-Party Service Providers: We may share your data with secure third-party providers to process payments, fulfill orders, or analyze website performance.
• Legal Obligations: We will disclose information if required by law or in response to a lawful request from authorities.
4. Cookies and Tracking Technologies:
• Cookies are used to improve your experience, save preferences, and collect analytical data. You can disable cookies via your browser settings but may experience limited functionality.
5. Security Measures:
• Your information is protected with secure server encryption and access controls. However, no online system is 100% secure, so we cannot guarantee absolute security.
6. Your Rights:
• You have the right to access, correct, or delete your personal data. Contact us at hello@milamend.com for assistance.
• Orders ship within 1-2 business days, pending product availability and payment verification.
• Expedited orders placed before 12 PM EST ship the same day. Orders placed after this time ship the next business day.
2.Shipping Confirmation:
• A confirmation email with tracking details will be sent when your order ships. If not received within 3 business days, contact us at hello@milamend.com.
3. Shipping Methods:
• Domestic (USA):
• Flat rate: 4-8 business days
• Express: 2-3 business days
• International:
• Available in select regions, including Canada and the UK. Delivery estimates: 5-15 business days.
• Note: Milamend is not liable for carrier delays or stolen packages.
4. Duties and Taxes:
• Duties and taxes may apply to international orders and are the responsibility of the recipient. Contact your local customs office for details.
5. Packages Marked as Delivered but Not Received
If your package is marked as delivered by the carrier but you believe it has not been received, please follow these steps:
I. File a Missing Mail Claim:
• For packages marked as delivered, Milamend requires customers to file a Missing Mail claim with the carrier (e.g., USPS). This is a mandatory step for us to proceed with a resolution.
• Filing a claim enables us to hold the carrier accountable and follow up on their investigation.
II. Provide the Claim Number:
• After filing the claim, please share the claim number and any findings from the carrier with us by contacting us at hello@milamend.com.
• This documentation is necessary for us to take further action, whether it be a replacement or refund.
III. Important Notes:
• Milamend cannot file a claim on your behalf once the package is marked as delivered by the carrier.
• Milamend is not liable for stolen packages. If theft is suspected, we recommend contacting local law enforcement or the carrier directly to report the incident.
For future orders, consider shipping to a more secure address or a PO box to avoid similar issues.
We appreciate your understanding and cooperation as we work together to resolve any delivery concerns.
1. No Returns Policy:
• Due to the nature of our products, returns are not accepted.
2. Damaged Products:
• If your product arrives damaged, please email us at hello@milamend.com within 10 days, including documented photos of the damage. Replacements are evaluated on a case-by-case basis.
3. Refund Policy:
• While we do not offer a money-back guarantee, we aim for customer satisfaction. If you’re not satisfied with your purchase, contact us within 10 days of purchase at hello@milamend.com. Refunds are assessed individually.
1. Benefits and Modifications:
• Subscribers enjoy exclusive discounts and flexible delivery schedules.
• Milamend reserves the right to modify subscription benefits, including pricing and eligibility. Changes apply to future orders only.
2. Automatic Renewal:
• Subscriptions renew automatically based on your delivery schedule. You’ll receive an advance notification before shipment.
3. Eligibility:
• Only eligible products are available for subscriptions, subject to availability.
4. Pricing and Payment:
• Subscription charges are based on product price at the time of order processing, plus taxes and shipping.
5. Cancellation and Termination:
• Cancel your subscription anytime through your account dashboard.
• Milamend reserves the right to terminate subscriptions at its discretion.
6. Returns:
• All subscription returns follow our standard Returns Policy.
Contact Us
For questions, concerns, or issues, please reach out to us at:
• Response time: Our customer support team aims to respond to all inquiries within 2-3 business days. During high-volume periods, response times may be slightly longer, but we are committed to addressing your concerns as quickly as possible.
