Terms of Service

1. Acceptance of Terms:

By accessing and using the Milamend website, you agree to abide by these terms. If you do not agree, please discontinue using the website.

2. Product Accuracy and Availability:

• We strive to provide accurate product descriptions but cannot guarantee all information is error-free.
• Product availability is subject to change without notice.

3. Pricing and Payment:

• All prices are listed in USD and are subject to change. Taxes and shipping fees may apply based on your region.
• Payment must be made in full at the time of purchase. Accepted payment methods are listed at checkout.

4. Limitation of Liability:

• Milamend is not responsible for indirect, incidental, or consequential damages resulting from the use of our products.

5. Governing Law:

• These terms are governed by the laws of the jurisdiction in which Milamend operates.

For full details, read our Terms and Conditions.

1. Processing Times:

• Orders ship within 1-2 business days, pending product availability and payment verification.
• Expedited orders placed before 12 PM EST ship the same day. Orders placed after this time ship the next business day.
• To get your items to you as quickly as possible, all orders begin the shipping process the moment they are finalized. We're unable to edit or cancel your order once it's been placed.

2. Shipping Confirmation:

• A confirmation email with tracking details will be sent when your order ships. If not received within 3 business days, contact us at [email protected].

3. Shipping Methods:

Domestic (USA):

• Flat rate: 5-8 business days
• Express: 3-4 business days

International:

• Available in select regions. Delivery estimates: 5-15 business days.
• Note: Customers are responsible for complying with local regulations and providing the necessary information to the carrier to facilitate the import of their order.

Milamend is not liable for carrier delays or stolen packages.

4. Duties and Taxes:

• Duties and taxes may apply to international orders and are the responsibility of the recipient. Contact your local customs office for details.

5. Packages Marked as Delivered but Not Received

If your package is marked as delivered by the carrier but you believe it has not been received, please follow these steps:

I. File a Missing Mail Claim:

• For packages marked as delivered, Milamend requires customers to file a Missing Mail claim with the carrier (e.g., USPS). This is a mandatory step for us to proceed with a resolution.
• Filing a claim enables us to hold the carrier accountable and follow up on their investigation.

II. Provide the Claim Number:

• After filing the claim, please share the claim number and any findings from the carrier with us by contacting us at [email protected].
• This documentation is necessary for us to take further action, whether it be a replacement or refund.

III. Important Notes:

• Milamend cannot file a claim on your behalf once the package is marked as delivered by the carrier.
• Milamend is not liable for stolen packages. If theft is suspected, we recommend contacting local law enforcement or the carrier directly to report the incident.
• For future orders, consider shipping to a more secure address or a PO box to avoid similar issues.
• We appreciate your understanding and cooperation as we work together to resolve any delivery concerns.

1. No Returns Policy:

• Due to the nature of our products, returns are not accepted.

2. Damaged Products:

• If your product arrives damaged, please email us at [email protected] within 10 days, including documented photos of the damage. Replacements are evaluated on a case-by-case basis.

3. Refund Policy:

• While we do not provide a satisfaction guarantee, we're committed to supporting you throughout your experience. If you have concerns about your purchase, please reach out to us within 10 days at [email protected], and our team will review your request on a case-by-case basis.

1. Subscriptions:

• Milamend offers one-time purchases and auto-renewing subscriptions for convenience and ongoing support. By subscribing, you will receive automatic deliveries at your chosen frequency - monthly or every two months. Subscribers enjoy 20% off all orders and free shipping to select countries.

2. Automatic Renewal & Authorization:

• You authorize Milamend to securely store your payment method and to automatically charge it for each renewal at the selected frequency (plus applicable taxes, shipping, and fees) until you cancel in your account portal. If a charge is declined, you authorize us to reattempt the charge or prompt you for an updated payment method.

3. Renewal Notices (Courtesy Only):

• We send a reminder email three (3) days before your next order processes so you can update shipping details, adjust frequency, skip, or cancel. Reminder emails are a courtesy only. Failure to see, open, or receive a reminder (including due to spam filters, inbox rules, or a changed email address) does not relieve you of responsibility for timely cancellation or payment of a valid renewal.
• If no updates are made, your order will be processed and shipped as scheduled.

4. Managing or Canceling Your Subscription (Self-Service Required):

You can modify or cancel your subscription at any time by logging into your account portal.

• Customer responsibility. You are solely responsible for managing and canceling your subscription.
• Support cannot cancel. Our customer support team cannot cancel subscriptions via email, chat, or phone; all changes must be completed through your account portal.
• Cut-off. Changes must be completed before your next processing date (as displayed in your portal) to avoid being charged for that cycle.
• Effective cancellation. Cancellation is effective only when you complete the portal cancellation flow and receive both (a) an on-screen confirmation and (b) a confirmation email. Sending an email or message to support does not cancel your subscription.

Orders that have begun processing and/or shipped are final and not eligible for refund or reversal, except as required by law or as stated in our Refund Policy.

5. Chargebacks & Disputes:

To the maximum extent permitted by applicable law and card-network rules, you agree:

• No chargebacks for missed reminders or uncanceled renewals. You will not initiate or pursue a chargeback for any renewal that (i) occurred while your subscription was active and not canceled via the portal before the processing date, or (ii) is based on a claim that you did not see or receive the courtesy reminder.
• Responsibility for uncanceled subscriptions. You assume full responsibility for charges on orders confirmed under an active subscription that was not canceled in your portal. Emailing support without a completed portal cancellation (and confirmation) does not constitute cancellation.
• Dispute process. If you believe a charge is unauthorized or in error, contact us at [email protected] within fifteen (15) days of the charge so we can investigate and correct if appropriate. If a bank reverses a charge that complied with this Policy and the Terms, you authorize Milamend to re-charge your payment method or invoice you for the amount; subscription benefits may be suspended until paid.

6. Changes to Price, Frequency, or Terms:

• We may update prices, available frequencies, or terms by posting to our site and/or notifying you by email in advance. Continued renewals after the effective date constitute acceptance. If you do not agree, cancel in your portal before the next processing date.

For questions, concerns, or issues, please reach out to us at:

• Email: [email protected]

Response time: Our customer support team aims to respond to all inquiries within 2-3 business days. During high-volume periods, response times may be slightly longer, but we are committed to addressing your concerns as quickly as possible.