One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
Legal
This page outlines Milamend’s policies for privacy, terms of service, shipping, returns, and subscriptions. Please read carefully, as using our services constitutes agreement to these terms.
Privacy Policy
1. Information We Collect:
• Personal Information: When you purchase a product, create an account, or subscribe, we may collect details such as your name, email address, phone number, billing/shipping addresses, and payment details.
• Non-Personal Data: Data automatically collected through cookies or similar technologies, including your IP address, browser type, time zone, and device information.
2. How We Use Your Information:
• To fulfill and ship your orders.
• To communicate updates, offers, or customer service inquiries.
• To personalize your browsing experience and improve our website.
• For analytics to better understand our customer base.
3. Data Sharing:
• Third-Party Service Providers: We may share your data with secure third-party providers to process payments, fulfill orders, or analyze website performance.
• Legal Obligations: We will disclose information if required by law or in response to a lawful request from authorities.
4. Cookies and Tracking Technologies:
• Cookies are used to improve your experience, save preferences, and collect analytical data. You can disable cookies via your browser settings but may experience limited functionality.
5. Security Measures:
• Your information is protected with secure server encryption and access controls. However, no online system is 100% secure, so we cannot guarantee absolute security.
6. Your Rights:
• You have the right to access, correct, or delete your personal data. Contact us at [email protected] for assistance.
• Orders ship within 1-2 business days, pending product availability and payment verification.
• Expedited orders placed before 12 PM EST ship the same day. Orders placed after this time ship the next business day.
• To get your items to you as quickly as possible, all orders begin the shipping process the moment they are finalized. We're unable to edit or cancel your order once it's been placed.
2.Shipping Confirmation:
• A confirmation email with tracking details will be sent when your order ships. If not received within 3 business days, contact us at [email protected].
3. Shipping Methods:
Domestic (USA):
• Flat rate: 5-8 business days
• Express: 3-4 business days
International:
• Available in select regions, including Canada and the UK. Delivery estimates: 5-15 business days.
• Note: Customers are responsible for complying with local regulations and providing the necessary information to the carrier to facilitate the import of their order.
Milamend is not liable for carrier delays or stolen packages.
4. Duties and Taxes:
• Duties and taxes may apply to international orders and are the responsibility of the recipient. Contact your local customs office for details.
5. Packages Marked as Delivered but Not Received
If your package is marked as delivered by the carrier but you believe it has not been received, please follow these steps:
I. File a Missing Mail Claim:
• For packages marked as delivered, Milamend requires customers to file a Missing Mail claim with the carrier (e.g., USPS). This is a mandatory step for us to proceed with a resolution.
• Filing a claim enables us to hold the carrier accountable and follow up on their investigation.
II. Provide the Claim Number:
• After filing the claim, please share the claim number and any findings from the carrier with us by contacting us at [email protected].
• This documentation is necessary for us to take further action, whether it be a replacement or refund.
III. Important Notes:
• Milamend cannot file a claim on your behalf once the package is marked as delivered by the carrier.
• Milamend is not liable for stolen packages. If theft is suspected, we recommend contacting local law enforcement or the carrier directly to report the incident. • For future orders, consider shipping to a more secure address or a PO box to avoid similar issues.
• We appreciate your understanding and cooperation as we work together to resolve any delivery concerns.
1. No Returns Policy:
• Due to the nature of our products, returns are not accepted.
2. Damaged Products:
• If your product arrives damaged, please email us at [email protected] within 10 days, including documented photos of the damage. Replacements are evaluated on a case-by-case basis.
3. Refund Policy:
• While we do not provide a satisfaction guarantee, we’re committed to supporting you throughout your experience. If you have concerns about your purchase, please reach out to us within 10 days at [email protected], and our team will review your request on a case-by-case basis.
1. Subscriptions:
• Milamend offers one-time purchases and auto-renewing subscriptions for convenience and ongoing support. By subscribing, you will receive automatic deliveries at your chosen frequency - monthly or every two months. Subscribers enjoy 20% off all orders and free shipping to select countries.
2. Automatic Renewal & Authorization:
• You authorize Milamend to securely store your payment method and to automatically charge it for each renewal at the selected frequency (plus applicable taxes, shipping, and fees) until you cancel in your account portal. If a charge is declined, you authorize us to reattempt the charge or prompt you for an updated payment method.
3. Renewal Notices (Courtesy Only):
• We send a reminder email three (3) days before your next order processes so you can update shipping details, adjust frequency, skip, or cancel. Reminder emails are a courtesy only. Failure to see, open, or receive a reminder (including due to spam filters, inbox rules, or a changed email address) does not relieve you of responsibility for timely cancellation or payment of a valid renewal.
• If no updates are made, your order will be processed and shipped as scheduled.
4. Managing or Canceling Your Subscription (Self-Service Required):
You can modify or cancel your subscription at any time by logging into your account portal.
• Customer responsibility. You are solely responsible for managing and canceling your subscription.
• Support cannot cancel. Our customer support team cannot cancel subscriptions via email, chat, or phone; all changes must be completed through your account portal.
• Cut-off. Changes must be completed before your next processing date (as displayed in your portal) to avoid being charged for that cycle.
• Effective cancellation. Cancellation is effective only when you complete the portal cancellation flow and receive both (a) an on-screen confirmation and (b) a confirmation email. Sending an email or message to support does not cancel your subscription.
Orders that have begun processing and/or shipped are final and not eligible for refund or reversal, except as required by law or as stated in our Refund Policy.
5. Chargebacks & Disputes:
To the maximum extent permitted by applicable law and card-network rules, you agree:
• No chargebacks for missed reminders or uncanceled renewals. You will not initiate or pursue a chargeback for any renewal that (i) occurred while your subscription was active and not canceled via the portal before the processing date, or (ii) is based on a claim that you did not see or receive the courtesy reminder.
• Responsibility for uncanceled subscriptions. You assume full responsibility for charges on orders confirmed under an active subscription that was not canceled in your portal. Emailing support without a completed portal cancellation (and confirmation) does not constitute cancellation.
• Dispute process. If you believe a charge is unauthorized or in error, contact us at [email protected] within fifteen (15) days of the charge so we can investigate and correct if appropriate. If a bank reverses a charge that complied with this Policy and the Terms, you authorize Milamend to re-charge your payment method or invoice you for the amount; subscription benefits may be suspended until paid.
6. Changes to Price, Frequency, or Terms:
• We may update prices, available frequencies, or terms by posting to our site and/or notifying you by email in advance. Continued renewals after the effective date constitute acceptance. If you do not agree, cancel in your portal before the next processing date.
Contact Us
For questions, concerns, or issues, please reach out to us at:
Response time: Our customer support team aims to respond to all inquiries within 2-3 business days. During high-volume periods, response times may be slightly longer, but we are committed to addressing your concerns as quickly as possible.
